HOW TO CONSIGN
Welcome to the Family Tree! We are pleased to have you become one of our valued consignors.
What Is Consignment?
Consignment is an easy way for you to make some extra money by selling the brand name clothing you no longer wear.
Buying consignment is good for the planet, keeping TRILLIONS of tons of clothing OUT of landfills every year, and is an economical way to replenish your wardrobe. You get trendy, quality clothing at a fraction of the price, and you are doing something amazing for the planet at the same time! Shopping local is great for the economy, and when you shop consignment, you're supporting YOUR local community!
How It Works:
Are you a first time consignor? Bring us in a few (5-10) items, anytime during business hours. We will go through your items while you shop, to see if we are a good fit for each other. We will set you up with an account and you are now set to bring in items whenever you like!
We accept high quality, brand name and designer clothing in excellent, barely worn or "like new" condition. It is important to us to provide the highest possible quality in clothing, footwear, handbags and accessories. We accept clothing for men, women and children, that has been purchased within the last 2 years. Vintage items from the 80's and 90's are welcome in most cases as well, but are accepted on a "client demand" basis.
Brands We Love:
Bench, lululemon, American Eagle, PINK, Joe Fresh, Silver, Old Navy, Tommy Hilfiger, Calvin Klein, Roots, UGG, Converse, Pink Martini, LOFT, Kismet, Sorel, Aritiza, Justice, The Children's Place, MEXX, Ralph Lauren, Nike, Adidas, Under Armour, VANS, Guess, Abercrombi & Fitch, Michael Kors, Fila, Fossil, Garage, Ricki's, Reitmans, Le Chateau, Banana Republic, Gap, Free People and more.
Terms and Conditions
All items must be clean and freshly washed, folded neatly in a box or bag (Garbage bags will not be accepted) that is labelled with your first and last name.
We accept small quantities (one or two grocery size bags or about 40 items) of seasonal appropriate clothing, footwear and accessories only.
Items must be free of damage and complete (no missing or broken elements like belts, snaps zippers, etc..). Items must be free of stains, rips, tears, pulls, scuffs etc..
Accessories must be clean and in excellent condition.
Footwear, handbags and shoes must be in barely worn condition, scuff free and no cracks in the leather.
Items accepted for sale are selected at the discretion of The Family Tree as we do our absolute best to meet our clients needs and want to provide the best possible quality. Please understand, there are sometimes items we cannot sell, such as undergarments, hosiery, "house brands" like George, faded or worn out items, clothing with under arm stain etc.. We love your fur family, but please do your best to keep your items free of fur. Items that smell like smoke, must or mold will not be accepted. We are happy to donate any "No thank you" items to local charities on your behalf, should you choose this option as a consignor.
NO APPOINTMENT NECESSARY!
Once you have your account set up, you can come in anytime during business hours to drop off your items. Please make sure your drop off is labeled with your first and last name.
Your items are sorted and priced in sequence of arrival at the time of drop off. This can take up to 10 business days depending on the time of year and size of drop offs.
Once sorted, we would be happy to donate any declined items to charity on your behalf. You can also choose to pick up any "no's" if you prefer.
PLEASE DONATE MY "NO'S"
Great! you're all done. We are happy to donate your “no’s” on your behalf to local charity for FREE!
I WOULD LIKE TO PICK UP ANY “NO'S”
If you would like to PICK UP any declined items, we will call or email once your items have been sorted. To help us keep our storage area clutter free, we ask that you return to pick up any “no’s” within 7 business days from the date of drop off. Any unclaimed "no's" will be disposed of at the discretion of The Family Tree after 14 days.
Any items that clearly do not meet the requirements and standards or are not in resale condition (broken, incomplete stained etc...) a disposal service fee will be applied to the account.
Items accepted for sale will be on display for 60 days.
PLEASE FIND A GOOD HOME FOR MY UNSOLD ITEMS
After the consignment period is over you may once again choose to have any "unsold items" donated to charity on your behalf. We are happy to do this for you for free!
I WOULD LIKE TO PICK UP MY UNSOLD ITEMS
You may also decide to PICK UP any items that have not sold. If you choose to pick up unsold items, please note it is YOUR responsibility to keep track of your expiry date. We ask that you call, message or email us with at least 2 business days notice for when you plan to pick up expired, unsold items. A grace period of 14 business days will be given once the term has ended to make a "pick up" request, after which they will become the property of The Family Tree.
Pricing is set at the discretion of The Family Tree. Condition, quality, resale value, demand and other factors are all considered when establishing sale price, with a 60/40 store/consignor split on final sale price.
What happens with the money I make?
Any money you make can be:
Used in store as credit! Woo Hoo!!
You can choose to paid out at any time by cash or cheque (payouts over $40 will be issued a cheque)
Accounts that remain dormant for greater than 12 months with become dormant and will be eligible for store credit only.
Specialty items like books, toys, home decor, games etc, are accepted based on quantity, quality, condition and market demand. If you have items you are not sure about, please feel free to call, message or pop into the store and ask. Some specialty items may be priced with a 50/50 store/consignor rate, with a 6 month consignment period, depending on the item.
We do NOT accept sporting goods, safety equipment or furniture. This includes items like:
cribs, car seats, helmets, skates, beds, baby gates, etc…
Brands we don't carry
We do our best to provide high quality and popular clothing for the whole family. To meet our clients needs to the best of our ability, there are some brands we do not carry:
George, G21, Primium Plus, Bum Equipment, Lilly Morgan, Blue Crush, Cherokee, Digital, Faded Glory, Athletic Works, Candy Couture, N.W.D., My Style, Northern Reflections, Tan Jay, Alia, Talbots, Lindor and others as the needs and demands of our clients change.
Please note: The Family Tree is not responsible for lost, damaged or stollen items, including damage from acts of God.
When do we accept clothing?
February - April Spring Clothing
Short sleeve tops and blouses, skirts, capris, athletic wear, light jackets, transitional and layering pieces, blazers, pastels and soft colours. jeans and chinos
May - June Summer Clothing
Tanks, t shirts, shorts, mini skirts and summer dresses, open toe shoes and sandals, bright colours
July Transitional Pieces Only
Small quantities of clothing accepted at this time please. (layering pieces, closed toe shoes , summer pants, athletic wear etc..) 15 item maximum.
August - October Fall Clothing
Fall boots, light knits, long sleeves, jeans, jewel and earthy tones, plaid and denim, fashion scarves hoodies, leggings etc…
October - December Winter Clothing and Outerwear
Holiday party wear, winter jackets, winter boots, hats, mitts, scarves, heavy sweaters, winter leggings, party dresses, dress shirts, vibrant colours