The Family Tree, Family Consignment Shop
Social Distancing Is The New Black
THIS is a scary, frustrating and stressful time. It’s hard to know what parts of our lives will be forever different. But we, as a species, have lived through and prevailed over so much throughout our existence. Most of which COVID -19 pales in comparison to. I find, this gives us both perspective and surrounds us with hope. In a time where so much seems out of our control, we can hang on to our fortitudinous together, and know that we will come out stronger, wiser (hopefully), and

If I’m going to be fully honest, at times, I desperately struggled with anxiety over the course of COVID-19. I found it difficult to enter into a grocery store or pharmacy, and upon occasion, found myself nearly frozen in fear. Everything and everyone looked like a potential carrier. I questioned everything I touched. My tolerance for being in stores was non existent and shopping was draining. I found myself physically and mentally exhausted after tasks like grocery shopping. I really questioned how I was going to handle opening the store and felt so insecure about my ability to do so.

The regulations we as retailers must follow are daunting, to say the least. Especially given that the health and safety guidelines seem to change as often as the weather. Masks, don’t wear masks. Maybe wear a mask. Wear gloves…don’t wear gloves. Maybe you should wear a mask though. Clean this, don't clean that, can’t you read the sign?

Once we were given the “go ahead,” for street front retail stores to reopen, I knew it would be important for me to go beyond floor markers and plexiglass shields. It was important that I created an experience that would invoke a sense of openness, a calming atmosphere and enough space for people to escape the chaos and dreariness of this new age. After all… social distancing is the new black and we’re slaying it.

Shopping isn’t going to look the same anywhere we go. But it’s important to me that the changes, health regulations and safety measures we must follow, blend as seamlessly as possible into your shopping experience. Some of the things we’re doing to achieve this and keep shoppers (as well as myself and my children safe) are:

limiting the number of people that can enter the store at one time, while still allowing families to shop together. We’ve done this by using baskets as a way to control how many people enter the store and limiting the number of family members to 4. Each guest entering the store, including children, MUST take a basket. (Children in strollers or infant carriers do not need a basket but MUST STAY IN THE STROLLER OR CARRIER AT ALL TIMES. Your children do not need to carry the basket while shopping. Simply leave the basket at the counter.

ALL GUESTS MUST SANITIZE THEIR HANDS UPON ENTERING THE STORE. We have provided a sanitizing station at the entrance.

PLEASE DO NOT ENTER THE STORE IF YOU HAVE:
- BEEN DIAGNOSED WITH, OR BEEN IN CONTACT WITH SOMEONE THAT IS
CONFIRMED TO HAVE COVID-19

- TRAVELLED OUTSIDE ONTARIO WITHIN THE LAST 14 DAYS

- A NEW OR EXISTING COUGH, FEVER, SHORTNESS OF BREATH OR SORE THROAT

- ANY TWO OF THE FOLLOWING SYMPTOMS: RUNNY NOSE, MUSCLE ACHE, FATIGUE, HEADACHE,
HOARSE VOICE, OR NAUSIA

KEEP THE RADIUS OF YOUR CIRCLE OF GRACE OR PERSONAL BUBBLE 6 FEET OR 2 METERS AS MUCH AS POSSIBLE. I really feel like we should just go back to curtsying and bowing instead of hugging. Please feel free to wear a mask.

The store is thoroughly cleaned and sanitized daily as well as throughout the day, and frequently touched surfaces are sanitized between use. Things like debit machine buttons and counters are wiped down between customers.

Change rooms are sanitized between use and you MUST ask before trying things on. Please make sure you bring all the items to the front when you are finished. There is a limit of 5 items at a time.

LET US SHOW YOU THE WAY. Arrows and distancing markers have been placed throughout the store. It is a one way street.

YOU CAN PAY WITH DEBIT, CREDIT CARD, E- TRANSFER, OR WITH STORE CREDIT. We also have gift cards available for purchase.

We can no longer do holds or returns.

CONTACTLESS, CURB SIDE PICK UP AND DROP OFF IS AVAILABLE WITH OUR HANDY, DANDY LOCKER SYSTEM. Buy something off our Insta or Facebook? We can offer you contactless curb side pick up if you prefer not to come into the store.


The way we handle consignment will also look differently. If you have items you would like to bring in and are a current consigner, please read our new policy on handling drop offs under our “Consignor’s Contract” section.

I can’t wait to see you down at The Family Tree again soon.


Created by Kelly on 2020-06-01 08:18:06.